Here's What Xpert Brand Solution Brings On Table
TERMS AND CONDITION
animation
REVISION POLICY
Revisions are contingent on the package selected. Clients can request unlimited free amendments, and we will revise their animation design at no extra charge, provided that the storyboard and concept remain intact. The revision turnaround time will be 48 hours.
- Xpert Brand Solution - Animation Division
REFUND POLICY
Our refund policy does not apply under the following circumstances:
- You choose a discounted coupon
- You select a promo or special service package
- You have approved the initial animation storyboard
- You have requested revisions
- You cancel the order for reasons unrelated to Xpert Brand Solution's animation services and policies
- You have not contacted Xpert Brand Solution for more than two weeks since the project began
- You violate Xpert Brand Solution's terms & conditions or privacy policy
- You approach another service provider or freelancer for the same animation project
- You provide an incomplete project brief
- You demand a change in the storyboard concept after approval
- You exceed the maximum time allowed to request a refund
- You have other reasons, such as a change of mind or internal disputes
- You have approved the deliverables
- You have accepted multiple revisions for any service
- If you ordered a bundle service but are dissatisfied with a specific service, the refund can only be claimed for that service, not the entire bundle
- You fail to provide the initial project brief within 10 days of order placement
HOW TO CLAIM YOUR REFUND
To ensure that your refund request is processed effectively, please meet the following requirements:
Specify your concern and claim your refund through any of these methods:
- Toll-free number: (740) 462-5876
- Live Chat
- Email: (info@xpertbrandsolution.com)
We will attempt to resolve your concern in line with our revision policy immediately. Otherwise, we will email you a refund approval from our refund department. After a refund is processed, the rights to any animation design will be transferred to Xpert Brand Solution, and you will not legally be allowed to display or use any version of it.
ALL REFUND REQUESTS WILL BE PROCESSED AS FOLLOWS:
- If the request for a refund is made before the animation storyboard delivery, you are eligible for a full refund (less a 10% service & processing fee).
- If the request for a refund is made between 48-120 hours of storyboard delivery, you are eligible for a 33% refund (less a 10% service & processing fee).
- No refund requests will be entertained after 120 hours of your storyboard delivery. However, we believe in 100% customer satisfaction, so please contact us if you have concerns.
MY ACCOUNT
- The “My Account” section is the most efficient way to communicate with us. It is your responsibility to check this area for all questions, queries, concerns, and instructions. Failing to do so could hinder your refund claim. Contact our customer support at any time if you need help with your account.
QUALITY ASSURANCE POLICY
- Our animators follow the specifications provided in the project brief to ensure client satisfaction. Every animation is created after thorough research to guarantee quality and uniqueness.
100% SATISFACTION GUARANTEE
- We will revise and refine the animation until you are completely satisfied (depending on your package).
CUSTOMER SUPPORT
- We provide online customer support to address your queries and concerns promptly.
MONEY BACK GUARANTEE
- We are confident in our animation services and back them up with a money-back guarantee. If we cannot meet or exceed your expectations, we will provide a refund.
REACTIVATION POLICY
- Xpert Brand Solution is not liable for any communication from email addresses or phone numbers other than those listed on our official site. We only take responsibility for correspondence from our domain or the toll-free number specified on our website.
